Terms of Service

These terms include important provisions that may affect legal rights and remedies, including client responsibilities, indemnity, limitation of liability, damages exclusions, Ohio governing law, Ohio venue, informal dispute notice, individual-basis dispute requirements, class or representative action limits, jury waiver where adopted, claim deadline where adopted, and arbitration only where separately agreed or affirmatively accepted through a conspicuous assent process.

Do not use the website, submit information, request services, or rely on public AI/chat/voice interactions if you do not accept these terms. If a signed customer agreement, statement of work, order, BAA, DPA, or other negotiated written agreement applies, that agreement controls for the covered relationship or engagement.

These terms apply to website use, inquiries, demos, public AI/chat/voice interactions, communications, proposals, and client work when no signed customer agreement, statement of work, order, or other approved engagement terms control the same subject.

Website access, contact form submission, email exchange, call, demo, proposal, pricing discussion, or AI-generated communication does not create a client relationship, partnership, joint venture, fiduciary duty, exclusivity, employment relationship, or obligation for Jorvek to provide services.

A client relationship exists only when Jorvek and the client sign or otherwise formally accept a written agreement, statement of work, order, or other approved engagement terms.

You may use the website only for lawful business purposes and in a manner that does not interfere with Jorvek, other users, our clients, our systems, or our service providers. You agree not to submit false, misleading, unlawful, deceptive, abusive, discriminatory, harassing, infringing, privacy-invasive, malicious, confidential third-party, or unauthorized information.

You may not use the website or Jorvek communications for spam, phishing, malware, scraped-list abuse, fake review activity, fake testimonial activity, deceptive endorsements, impersonation, undisclosed synthetic voice misuse, unlawful recording, unauthorized outreach, or other conduct that violates law, rights, contracts, platform rules, or consent obligations.

You may not use Jorvek materials, public AI interactions, or services for deception, fraud, undisclosed synthetic media where disclosure is required, manipulative consumer flows, fake endorsements, or attempts to mislead people about whether they are interacting with a person, an AI system, or a client business.

You may not scrape, crawl, harvest, reverse engineer, benchmark, prompt extraction test, probe, scan, security probe, attack, overload, bypass, circumvent, interfere with, competitively clone, or attempt to gain unauthorized access to any portion of the website, forms, systems, accounts, controls, workflows, data, or non-public business information.

Website descriptions, packages, examples, pricing, timelines, features, deliverables, and availability are informational and may change at any time. They are not binding offers, warranties, or commitments unless expressly included in a written agreement signed or accepted by Jorvek.

AI, automation, voice, training, website, integration, and operational projects depend on client cooperation, business rules, data quality, access permissions, third-party systems, compliance requirements, and technical feasibility. Jorvek may refuse, pause, narrow, or terminate work that is unsafe, unlawful, abusive, impractical, misrepresented, unpaid, or outside the agreed scope.

Jorvek does not provide legal, medical, financial, tax, accounting, insurance, employment, regulatory, or other licensed professional advice through public content, demos, AI outputs, ordinary business communications, or services unless a separate signed agreement expressly says otherwise and appropriate qualified professionals are involved.

AI-enabled systems can produce incomplete, delayed, inaccurate, biased, duplicative, non-unique, unexpected, offensive, interrupted, non-compliant, or otherwise unsuitable outputs. Clients are responsible for reviewing, testing, approving, supervising, and monitoring outputs before external, operational, regulated, or customer-facing use.

Clients are responsible for their products, services, claims, customer promises, industry obligations, privacy notices, recording disclosures, marketing compliance, consent records, opt-outs, downstream use, and decisions about whether any AI-assisted output, recommendation, workflow, communication, call handling, or automation should be used.

Clients are responsible for providing accurate business rules, instructions, access permissions, account access, credentials, customer data, suppression lists, consent status, and review feedback needed for Jorvek to scope, configure, test, support, or improve a client-specific solution.

Clients must maintain appropriate human oversight, fallback processes, quality review, and legal or professional review where their workflow, industry, customer promise, or intended use requires it.

You represent that you have all rights to provide and authorize use of content, data, account access, credentials, business materials, recordings, transcripts, documents, customer data, regulated materials, instructions, and third-party materials that you provide or direct Jorvek to use.

You represent that your instructions, materials, access, and downstream use will not violate law, third-party rights, platform rules, contract restrictions, privacy obligations, marketing rules, recording or transcription obligations, confidentiality duties, or industry requirements.

Jorvek may rely on client-provided materials, instructions, approvals, and business rules when scoping or delivering work. Delays, inaccuracies, missing permissions, or incomplete client information may affect scope, pricing, timing, output quality, or availability.

Jorvek retains its pre-existing IP, reusable methods, workflows, templates, know-how, training materials, designs, code, agents, automations, internal tools, non-public operational materials, and general skills or ideas developed before, during, or after an engagement.

Client deliverable ownership, license rights, transfer timing, acceptance, restrictions, and payment conditions are governed by the applicable signed agreement, SOW, order, or other approved engagement terms.

Unless a signed agreement says otherwise, you may not copy, resell, disclose, benchmark, publish, train competing systems from, extract, recreate, decompile, or use Jorvek materials or services to build a competing product or service.

You agree to defend, indemnify, and hold harmless Jorvek, its owners, employees, contractors, agents, suppliers, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your misuse of the website or services, your content or data, your client data, your unlawful instructions, or your violation of these terms.

This indemnity also covers claims tied to consent failures, notice failures, regulated obligations, customer-facing claims, deceptive content, AI-output misuse, third-party platform or account issues caused by client-side acts or omissions, and downstream reliance on outputs, automations, communications, or workflows.

To the fullest extent permitted by law, Jorvek, its owners, employees, contractors, agents, suppliers, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, punitive, enhanced, lost profit, lost revenue, lost data, business interruption, substitute service, reputational, or similar damages arising from or relating to the website, public content, demos, communications, AI-enabled interactions, proposals, or services.

Unless a signed agreement says otherwise, Jorvek's aggregate liability for claims arising from website use, public content, demos, proposals, ordinary business communications, public AI/chat/voice interactions, or services not covered by a signed agreement will not exceed the greater of amounts actually paid to Jorvek for the claim-causing services during the three months before the event giving rise to the claim or one hundred dollars for website and public-interaction claims.

These limits apply regardless of legal theory and even if a limited remedy fails of its essential purpose, but only to the fullest extent permitted by law. They do not limit obligations that cannot be limited by law or a party's payment obligations, indemnity obligations, misuse, unauthorized access, infringement, or violation of these terms.

You are responsible for ensuring information you send to Jorvek is accurate, authorized, and appropriate for the purpose of the communication. Jorvek may respond through email, phone, scheduling tools, business messaging, or other ordinary business channels.

Legal, support, and notice-related communications should use the contact details listed on this page unless a signed customer agreement, statement of work, or other negotiated written agreement gives a different notice method.

Jorvek may update the website, services, pricing, policies, and these terms at any time. Material changes apply prospectively unless a signed agreement says otherwise. Continued use of the website after changes are posted means you accept the updated terms.

Calls, demos, meetings, messages, chats, monitoring, or voice-agent interactions may be recorded, transcribed, summarized, reviewed, or retained where permitted by law and appropriate for the interaction.

Clients are responsible for giving required notices and obtaining required permissions or consents from their own customers, employees, callers, users, or other participants before asking Jorvek to support recordings, transcripts, call handling, AI-agent interactions, AI-agent disclosure, artificial voice, prerecorded voice, synthetic voice, or similar communications workflows.

Clients are responsible for determining whether a workflow requires one-party consent, all-party consent, AI-agent disclosure, artificial or prerecorded voice disclosure, synthetic voice disclosure, monitoring notice, or other jurisdiction-specific notice before the workflow is used.

Jorvek does not provide legal, tax, medical, financial, insurance, employment, or regulatory advice through the website, public content, demos, or ordinary business communications unless a separate written agreement expressly says otherwise and appropriate qualified professionals are involved.

Healthcare, HIPAA, PHI, medical, legal, financial, credit, debt, tax, accounting, investment, employment, insurance, biometric, voiceprint, children or minor, school or student, outbound telemarketing, SMS, email, and high-impact automated decision workflows require separate written review and approval before they are used with Jorvek services.

You are responsible for your products, services, claims, regulated obligations, customer relationships, privacy notices, recording disclosures, marketing permissions, employment obligations, industry requirements, and legal compliance.

Do not submit, connect, or ask Jorvek to process HIPAA-covered PHI, patient records, diagnosis information, treatment information, claims, benefits, regulated health data, or similar healthcare materials unless Jorvek has approved the use in writing, a healthcare-specific agreement is in place, and any required BAA has been signed.

Medical device, clinical decision, diagnosis, treatment, emergency, triage, medication, patient risk scoring, patient routing, benefits, claims, or other medical/FDA-adjacent workflows require separate review, written approval, appropriate qualified oversight, and client compliance ownership before use with Jorvek services.

Legal opinion, privilege, litigation, court-ready filing, compliance-opinion, financial advice, credit eligibility, debt collection, adverse action, investment, tax, accounting, employment, insurance, or similar professional decision workflows require separate review, qualified oversight, and client compliance ownership.

Employment and HR uses such as hiring, firing, promotion, compensation, discipline, scheduling, screening, ranking, worker surveillance, or productivity scoring require written approval and client responsibility for applicable law, notices, human review, and contest or appeal processes.

Insurance uses such as underwriting, pricing, claims, fraud scoring, eligibility, cancellation, renewal, or risk classification require written approval and client responsibility for regulated insurance obligations.

High-impact automated decision workflows affecting rights, eligibility, access, pricing, employment, health, credit, insurance, housing, education, benefits, or essential services require written approval, qualified oversight, human review, appeal or contest mechanisms where required, and client compliance ownership.

Voiceprint, voice cloning, speaker identification, biometric identification, emotion inference, sensitive-trait inference, identity verification, or similar biometric or voice-data workflows require written approval, a documented lawful basis, required notices and consents, and client compliance ownership.

SMS, email, telemarketing, robocall, robotext, artificial voice, prerecorded voice, synthetic voice, DNC, quiet-hour, sender identity, consent record, suppression, opt-out, and campaign-content obligations remain the client's responsibility unless a signed agreement expressly says otherwise.

Children, minor, student, school, classroom, youth, companion-style, or minor-facing AI workflows require written approval and required legal authorization before use with Jorvek services.

You may not use Jorvek services for deception, fraud, undisclosed synthetic media where disclosure is required, fake review activity, fake testimonial activity, deceptive endorsement activity, phishing, malware, scraped-list abuse, impersonation, or manipulative consumer flows.

Jorvek may refuse, pause, suspend, narrow, block, restrict, terminate, preserve records, investigate, report, or take other action in response to suspected abuse, fraud, attacks, misuse, legal risk, nonpayment, unsafe instructions, or violation of these terms.

The provisions that by their nature should survive will survive the end of website use, communications, proposals, or any engagement, including provisions about ownership, payment obligations, confidentiality where applicable, disclaimers, client responsibilities, indemnity, limits and exclusions where enforceable, governing law, disputes, and enforcement.

If part of these terms is found invalid or unenforceable, the remaining terms remain in effect to the fullest extent permitted by law. This severability rule does not limit any signed agreement that applies a different result. You may not assign rights or obligations under these terms without Jorvek's written consent. Jorvek's failure to enforce a term is not a waiver.

Before filing a claim, each party agrees to send informal notice describing the dispute, the requested resolution, and current contact information, then attempt in good faith to resolve the dispute for at least thirty days unless emergency relief is needed or a signed agreement says otherwise.

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Subject to any separate written agreement, courts located in Ohio will have exclusive jurisdiction and venue for disputes arising from or relating to the website or these terms, and each party consents to personal jurisdiction there to the fullest extent permitted by law.

Jorvek may seek temporary, preliminary, permanent, injunctive, equitable, or other urgent relief in any court with jurisdiction for suspected intellectual-property misuse, confidentiality misuse, unauthorized access, scraping, prompt extraction, security attacks, competitive misuse, nonpayment, or conduct that may cause irreparable harm.

Claims must be brought on an individual basis and not as a class, collective, consolidated, private attorney general, or representative action to the fullest extent permitted by law. If a court finds part of this individual-action requirement unenforceable, the rest of the dispute terms should remain effective to the fullest extent permitted by law.

Unless a signed agreement, applicable law, or court order requires otherwise, any claim arising from or relating to the website, public content, public AI/chat/voice interactions, communications, proposals, or these terms must be brought within one year after the claim arose, or it is permanently barred to the fullest extent permitted by law.

If a signed agreement or a separate conspicuous assent process adopts arbitration, covered disputes will be resolved by binding individual arbitration under that arbitration agreement. Each party bears its own attorneys' fees and costs unless a signed agreement, applicable law, arbitrator, or court permits or requires otherwise.

Some dispute provisions require conspicuous or affirmative assent beyond a footer link before Jorvek relies on them as formal contract strategy, including arbitration, class-action waiver, representative-action waiver, jury-trial waiver, claim deadline, mass-arbitration procedures, small-claims procedures, fee shifting, opt out, payment, renewal, or other high-impact terms.

For contact, quote, booking, onboarding, invoice, payment, support, or client-service flows, Jorvek may use a signed agreement, SOW, order, quote acceptance, checkbox, signature, payment confirmation, onboarding acknowledgement, or other affirmative process to capture assent to high-risk terms where appropriate.

This section identifies implementation and counsel-review boundaries. It is not a promise that every provision is enforceable in every jurisdiction or user context, and it does not limit any stronger or different terms in a signed agreement.